Get more sales from your traffic with
Customer Relationship Management (CRM)</span
Why
CRM?
When growing your business, much emphasis is placed on finding new customers through a variety of marketing channels. But this leaves your best source of additional revenue often overlooked: your existing customers.
01
Depending on your infrastructure, you may not know who your best customers are, and how you can engage with them to encourage them to come back again.
02
With so many different platforms out there, it can often be difficult to ensure data flows easily and accurately between one platform and another, making engaging with existing customers more difficult.
03
Knowing your best customers, how can you implement triggers and encourage behaviour that turns more customers into ‘best customers’?
Manta Digital will help you plan and implement CRM structures and methodologies that will keep existing customers coming back from more, boosting your customer lifetime value and overall revenue.
My 3-Step Approach That
Keeps Customers Buying
Platform Synchronisation
I’ll ensure that the various platforms you use to process sales and communicate with you customers talk seamlessly with each other, meaning there is one ‘source of truth’.
Analyse Best Behaviour
Of your existing customers, who are buying the most, what kinds of products or services are they buying, and when and how often are they coming back? I’ll build out ‘preferred’ customer profiles so you can spend more time attracting the right customers.
Right Message, Right Time
I’ll use your CRM platforms to implement. a series of touchpoints proven to keep customers coming back for more, improving your customer lifetime value (CLV) and growing your business revenue.
My Process To
Get Customers Buying
With the benefit of years of experience and millions of dollars spent, I’ve developed a fool-proof process to maximise revenue from your existing customers, regardless of your business size or vertical.
Platforms
1
UNDERSTAND YOUR EXISTING SETUP
I’ll analyse your existing CRM platforms and capacities, to ensure these are up to the task of active customer engagement. If there are better or more appropriate platforms available I’ll highlight these to you.
Data
2
DATA CLEANING & SYNCHRONISATION
To get the most out of your CRM programme, I’ll ensure your customer data syncs between the various platforms you use, and is accurate. We’ll use this data to segment and refine your customer lists, so it’s important that this is accurate.
Pipeline
3
DEVELOP YOUR CUSTOMER PIPELINE
When a new customer enters your CRM system, where should they go? I’ll help you build out various pipelines so that newly acquired customers and clients go to the right place.
Messaging
4
REFINE YOUR MESSAGING
I’ll make sure your existing customers get the right messaging, through the right platform, at the right time. This includes email messaging, SMS, phone calls and more.
Reporting
5
ACCURATE REPORTING
I’ll build out clear and easy-to-digest reports showing you how your CRM activity is impacting business-critical KPIs like repeat purchases, customer lifetime value and monthly recurring revenue.
Optimisation
6
CONTINUAL OPTIMISATION
Never one to sit still, I’ll use data and metrics from active CRM campaigns to improve messaging and touchpoints, further boosting your KPIs.
Discover how Manta helps you
Get More Leads And Grow
Analyse your current capabilities
Assess your business vertical
Provide a bullet-proof lead acquisition plan
I have limited capacity for new clients, so don’t wait to get in touch!
Demystifying Digital Marketing And
Growing Your Business
Digital marketing doesn’t have to be complicated, and with over 13 years of experience I’ll help your business get more leads, become more profitable and grow sustainably.
Manta Digital operates across the entire digital space, meaning I’ll get you results regardless of your needs.
Deliver
Social Media marketing
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Search Engine Marketing
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Search Engine Optimisation
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Acquire
Web Design
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Lead Magnets
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Conversion Rate Optimisation
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Landing Pages
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Answering Your
Frequently Asked Questions
WHAT IF I DON’T HAVE A CRM?
Not a problem! I’ll help you choose the right platform for your business, making sure it can do everything we need it to do without blowing out your entire budget.
I ALREADY HAVE A CRM PLATFORM
Excellent, this most likely means you’ll already have lots of useful customer data points in place for me to work with. Remember that unless there is a real need to change CRM platforms, in most cases I’ll aim to work with your existing setup.
WILL I STAY IN CONTROL OF MY CUSTOMER DATA?
Always! You will always retain ownership of your customer data, I’ll simply be using this data to optimise when you get in touch with your customers and with what messaging.
HOW MUCH WITH CRM WORK COST?
The cost of any CRM work will largely be dependent on the complexity of the work involved. As such it’s difficult for me to provide a quote without knowing more about your business needs and goals. Why not get in touch so I can provide you with a more accurate quote?
WHAT PLATFORMS DO YOU WORK WITH?
In short, I can adapt to any CRM platform you may already be using. I have in-depth experience with platforms such as HubSpot, FluentCRM, Zoho, Insightly and Salesforce.
Real Results That Grow Your Business
Caspar effortlessly mixes analytical, development, and creative skills and is a heavy-weight asset to any team wanting growth.
Logan Estop-Hall
Founder, Daleth
Our efficiency has increased, and we’ve seen an increase in lead quality alongside this, meaning we’re closing more deals. Not too shabby for 6 months work!
John O'Shea
Head of Marketing, Growthonics